Ho Tai Cold Brew System Warranty

Thank you for choosing the Ho Tai Cold Brew System. We stand behind the quality of every unit we make, and this warranty reflects our commitment to keeping your cold brew experience smooth, reliable, and delicious. Please review the details below to understand what your warranty covers and how to get help if you ever need it.

Warranty Coverage

Your Ho Tai Cold Brew System is covered by a 12-month limited manufacturer's warranty starting from the original date of purchase. During this period, we will repair or replace, at our discretion, any product found to have defects in materials or workmanship.

This warranty covers:

• Manufacturing defects in the cold brew system and its core components
• Faulty parts that fail under normal, intended use
• Workmanship issues that affect the performance or function of your unit
• Component malfunctions not caused by user error or external factors

If your system stops working as it should because of a fault on our end, we're here to make it right.

Warranty Exclusions

While we've got you covered for defects, this warranty does not extend to certain situations. The following are not covered:

• Misuse or improper operation that goes against the instructions provided
• Accidental damage, including drops, spills, or impacts
• Normal wear and tear, such as minor cosmetic changes over time
• Unauthorized modifications or repairs performed by anyone other than our approved service team
• Damage from improper cleaning, storage, or maintenance
• Use of non-approved parts or accessories
• Products purchased from unauthorized sellers or without valid proof of purchase

Keeping your system in great shape helps ensure it stays protected under this warranty.

How to Make a Warranty Claim

Filing a claim is simple. Just follow these steps:

1. Contact our support team using the details in the Contact Information section below.
2. Provide your proof of purchase, including the order number and date of purchase.
3. Describe the issue in as much detail as possible. Photos or a short video of the problem can help us assist you faster.
4. Follow the guidance from our team. We may ask a few questions to identify the cause and determine the best solution.
5. Once your claim is approved, we'll arrange a repair, replacement, or the appropriate resolution for your covered issue.

Our goal is to resolve your claim quickly and get you back to enjoying fresh cold brew.

Limitation of Liability

To the fullest extent permitted by law, Ho Tai Cold Brew System's liability is limited to the repair or replacement of the defective product, or a refund of the purchase price at our discretion. We are not responsible for any incidental, indirect, or consequential damages arising from the use or inability to use the product, including but not limited to loss of time, inconvenience, or other costs.

This warranty gives you specific legal rights, and you may also have other rights that vary depending on your location. Nothing in this warranty is intended to exclude or limit any rights you may have under applicable consumer protection laws.

Contact Information

Have a question or ready to start a claim? Our support team is happy to help.

• Email: warranty@hotaicoldbrewsystem.com
• Phone: [support phone placeholder]
• Website: hotaicoldbrewsystem.com

Reach out during our standard business hours, and we'll respond as soon as possible. We appreciate you being part of the Ho Tai family and look forward to keeping your cold brew system running perfectly.