Ho Tai Cold Brew System Return Policy

Thank you for choosing the Ho Tai Cold Brew System. We want you to feel confident in every purchase, and we're happy to help if you decide the product isn't the right fit. Please read through our return policy below so you know exactly how the process works and what to expect.

30-Day Return Window

Ho Tai Cold Brew System LLC accepts returns within 30 days of your original purchase date. If more than 30 days have passed, we're unable to offer a refund or exchange. We recommend reaching out as soon as you know you'd like to return your product, so we can get everything sorted quickly.

Eligibility Requirements

To qualify for a return, your item must meet a few simple conditions:

• The return request is made within 30 days of the purchase date.
• The product is unused and has not been operated in any way.
• You have valid proof of purchase, such as an order number or receipt.

Good news: your box can be opened. We understand you may want to take a look at your new cold brew system. As long as the product itself remains unused, an opened box is perfectly fine.

Condition Requirements

We take great pride in the quality of every Ho Tai Cold Brew System, and we ask that returned items reflect that same care. To be accepted, your return must be:

• Completely unused and free of any signs of operation or wear.
• In its original condition, including all parts, components, and accessories.
• Packed safely for shipping, ideally in the original packaging to protect it during transit.

Products that show signs of use, damage, or missing components may not qualify for a full refund.

How to Initiate a Return

Starting a return is easy. Just follow these steps:

1. Contact us first. Reach out to Ho Tai Cold Brew System LLC using the contact details below. Please do not ship your item back before contacting us.
2. Receive your return label. Once we confirm your return is eligible, we'll provide you with a return shipping label.
3. Pack your item securely. Place the unused product and all its components in a sturdy box, using the original packaging when possible.
4. Ship it back. Attach the return label we provide and send your package on its way.

Returns sent without contacting us first, or without an approved return label, may not be processed.

Refund Process

After your returned item arrives and passes inspection, we'll get your refund moving right away.

• We'll inspect the product to confirm it meets our return conditions.
• Once approved, your refund will be issued to the original payment method.
• Please allow a few business days for your bank or card provider to post the refund to your account.

We'll keep you informed along the way and let you know as soon as your refund has been processed.

Exclusions

A few situations fall outside our standard return policy. We're unable to accept returns for:

• Products returned after the 30-day window has closed.
• Items that have been used or operated.
• Returns missing proof of purchase.
• Products with missing parts, components, or accessories.
• Items shipped back without first contacting us for an approved return label.

Contact Us

Ready to start a return or have a question? Our team is here to help.

• Company: Ho Tai Cold Brew System LLC
• Email: returns@hotaicoldbrewsytem.com
• Phone: [support phone placeholder]
• Website: hotaicoldbrewsystem.com

Reach out during our standard business hours, and we'll respond as quickly as we can. Thank you for being part of the Ho Tai family, we truly appreciate your trust in us.